Please read these terms and conditions carefully before using the Aries Arise web store. This website is owned and operated by Aries Arise Limited, 6A Sheep Lane, London E8 4QS, UK, Tel:020 7226 6742. VAT reg No: 179784242. Co No: 8879062.
BUYING PRODUCTS ON OUR WEBSITE
By placing an order on the Aries Arise web store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at email@example.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
TRANSACTIONS ON OUR WEBSITE
All transactions on this website are the responsibility of Aries Arise Ltd. Your credit card details are entered on a secured page and are transferred using SSL (Secure Sockets Layer) which keeps your card data secure. We do not store your card details on our server.
PRICES AND DUTIES
The Aries Arise Webstore accepts payments in Euros.
All duties and taxes paid.
Nothing additional to pay on delivery.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Certain items are hand finished in the Aries Arise studio to order. Items which have made to order components will be highlighted as such in the item description.
DELIVERIES, RETURNS & EXCHANGES
Most orders received before 1.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 1.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. The exceptions to this are items which are marked as being hand finished to order, in which case we will contact you to confirm delivery.
Deliveries are fulfilled by DHL International using a timed and tracked service.
If you wish to return a purchase you can book it through our Returns Portal: https://returns.ariesarise.com/
Sale items are subject to the same return terms and conditions below.
If you are unhappy with our products in any way, they can be returned for refund provided they are in saleable condition.
You can return items and receive a full refund if returned to us with 30 days of receiving your order. We only refund items and do not offer exchanges.
Your order will be sent with a DHL return label included. The cost of a return using the DHL return label is €20. You can opt to return using your own method.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you: we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault.
Refunds to Debit/Credit Cards normally clear in 1-2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. Aries Arise credit notes are valid for 2 months from the date of issue and can be redeemed on the Aries Arise web store. If you want to purchase from the site with your Credit Note please contact us at email@example.com before making your purchase.
Returns received outside the above time frames will not be accepted. For all returns, except where the item is faulty.
We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. We will deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Aries Arise Ltd is committed to ensuring that your privacy is protected.
Your personal information — We will not sell, distribute or lease your personal information to third parties.
Security — We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
ACCURACY OF CONTENT
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by or licensed to Aries Arise Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, without the permission of Aries Arise Ltd is prohibited. You may not modify, distribute or re-post anything on this website for any purpose.
ETHICAL TRADE POLICY
We only work with suppliers that meet our ethical trade policy:
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